How do i contact customer service and when can i expect to hear back?

Many common questions about Essentials can be answered by visiting our Help Centre 

If you would like personalized assistance, Essentials also offers chat for web users in the UK and USA. You can connect with us by live chat or select Contact Us to receive a reply via email at Both options will provide you with the fastest way to get help.

How do I utilize Essentials live chat feature?

Live chat is available in the UK during these hours:

Monday – Friday 9 a.m. – 9 p.m. ET 

Saturday – Sunday 10 a.m. – 6 p.m. ET. 

how to shop and place an order?

You do need an email address to place and track orders. To check out faster, access your wishlist and order updates; we recommend setting up a Corteiz account.

Once you place an order, we will send a confirmation mail to the customer, and all further communication is done via

return and refund

We offer a refund on any items returned to us within 14 days of the delivery date, excluding any delivery costs. You can use our Free Collection service to return any unwanted items.

For More Info, please visit our return and refund policy 

Where can I find size conversion charts?

View our size conversion charts by selecting Size Guide, which you can find above the select size menu, on the product information page.

How can I get a better understanding on how a piece will fit?

Go to the product information page and select the Size & Fit tab to view the size, fit, cut and model measurements. You can find the material composition and care instructions on The Details tab.

What’s the difference between size, fit, cut and material?

The size of an item refers to the designer size on the label, fit describes how the item will fit on the body, cut is the silhouette and the material describes what the item is made from. To find this information, go to the product information page and view The Details and Size & Fit tab.

Why do designer sizes vary?

International sizes are slightly different when converted and some designers fit larger or smaller than others. That’s why we provide specific information for each item.